sharedinsight.comShared Insight - Mystery Shopping and Customer Experience Improvement

Forgot Password? -- Shopper Login Client Login Shopper Login Client Login Call: 310 796 0080 Email: support@sharedinsight.com Log in -- Home Our story Products Mystery shopping Customer satisfaction surveys Employee engagement surveys Acoustix Amplify Isolate Reporting & Analytics Reporting Analytics Sign up Become a mystery shopper FAQ’s about a mystery shopper Contact us Home Our story Products Mystery shopping Customer satisfaction surveys Employee engagement surveys Acoustix Amplify Isolate Reporting & Analytics Reporting Analytics Sign up Become a mystery shopper FAQ’s about a mystery shopper Contact us Home Lee Cox 2016-02-26T09:33:26+00:00 Proven Solutions That Deliver When you receive customer feedback, you want to be able to quickly understand what that feedback means and take the appropriate action to ensure you are always delivering the very best customer experiences. Mystery Shopping Delivering actionable insight Our mystery shopping programs are carefully crafted to focus on the finer detail of your customers experiences and will help you understand how well your teams are delivering your brand experience. Learn more about our Mystery Shopping Programs > Customer Satisfaction Surveys Keeping your finger on the pulse Customer feedback is the lifeblood of any successful business. Our customer satisfaction surveys will help you keep your finger on the pulse of your customers and keep pace with their changing expectations and demands. Learn more about our Customer Satisfaction Surveys > Employee Engagement Engaging for success Your employees are the people who will make or break your customers experiences. Our employee engagement surveys will help you understand how emotionally connected your employees are to your business and how well they will deliver your brand promise. Learn more about our Employee Engagement Surveys > Bringing together the best resources Reporting At Shared Insight we’ve been at the forefront of using the latest technologies to develop our proprietary real-time reporting platform enabling users to see results in real time from headline dashboards to detailed, specific question results at individual location level. Learn more > Analytics In a world consumed by data, it’s easy to get caught up in the numbers, especially when they are coming from multiple sources. Our analysts take all of the feedback we collect and uncover what really matters most to your customers and how that makes them feel. Learn more > Acoustix Our unique technology pulls together positive and negative feedback from all key social media and customer feedback channels and our service recovery module will effectively quarantine negative feedback implement service recovery measures. Learn more > Shared Insight creates customer experience programs that inspire great experiences. Explore Our Programs Access results in real-time Improve customer retention Increase average transaction values Drive customer advocacy Identify which improvements will drive the greatest returns on investment Actionable insights Getting in touch with Shared Insight If you’ve got any questions, please click here and a member of our team will get in touch with you shortly. Alternatively, call 310 796 0080 or email: support@sharedinsight.com Meet our team At Shared Insight we focus on creating strong relationships with the people we work with. Learn more about our story and meet the leaders in our business here. × Agreement for Accessing Mystery Shopping Opportunities 1. You hereby represent and warrant that the information you provided in the registration form you completed is true and accurate. Misrepresentation of the truth will be sufficient cause for disqualifying you from being informed of any additional client opportunities. 2. Please read this document carefully. It describes the general terms and conditions governing your eligibility to obtain access to client opportunities through Shared Insight, Inc. ("Shared Insight"), and contains an agreement to arbitrate disputes, which is fully described in the last section of this agreement. Each time you agree to and commit to perform a client opportunity offered hereunder, you will create a separate, stand-alone, contractual relationship. 3. This agreement creates a business-to-business relationship by and between you in your capacity as a self-employed professional mystery shopper ("Contractor") and Shared Insight. As such, neither party to this agreement is an agent of, or is authorized to transact business, enter into agreements, or otherwise make commitments on behalf of, the other party. Neither party is an employee, partner, or joint venturer of or with the other party for any purpose, including but not limited to federal, state or local taxes or any applicable labor or employment law or regulation. 4. This agreement does not in any way restrict Contractor from performing services for others, from obtaining access to client opportunities through other means, or from marketing Contractor’s services to clients directly. Contractor represents and warrants to Shared Insight that Contractor does not rely upon Shared Insight as its sole source for obtaining access to client opportunities to perform mystery shopping services, and recognizes that Shared Insight, itself, is not engaged in providing mystery shopping services, but rather functions as an intermediary through which Contractor, as an independent, freelance, professional mystery shopper, can gain access to mystery shopping opportunities. 5. Shared Insight periodically may inform Contractor about client opportunities. Each such offer will include a description of the client objective and the fee the client proposes to pay for accomplishing the objective. Contractor retains the right to accept, refuse, or negotiate the contractual terms of all client opportunities offered hereunder. Contractor agrees not to accept any client opportunity if the performance of such opportunity would be unethical, create a conflict of interest, or violate any legal duty that Contractor owes to a third party. 6. If Contractor accepts and commits to perform a client opportunity, and thereby creates a “client engagement,” a contractual relationship will be consummated at that time. Contractor unilaterally will determine the means and methods by which Contractor will perform a client engagement. Shared Insight shall have no right to, and will not, monitor, supervise, or control Contractor's performance of a client engagement. When Contractor performs a client engagement obtained through Shared Insight, Contractor does so on Contractor’s own account, and not for, on behalf of, or as a subcontractor to, Shared Insight. Contractor is not obligated to personally perform a client engagement, but may, at Contractor's discretion and expense, employ such assistants as Contractor deems necessary or appropriate. Upon completion of a client engagement, Contractor will be responsible for furnishing Shared Insight with a “client deliverable” meeting the client’s specifications, along with an invoice seeking payment for completing the client engagement. 7. Contractor understands that all details concerning a client engagement including the fees payable, are set by the client (not Shared Insight), that any deliverable that Contractor submits may be evaluated by the client (but not Shared Insight), and that Shared Insight’s involvement in a client engagement is limited exclusively to communicating information between Contractor and the client. 8. If a client deliverable that Contractor submits satisfies client’s acceptance criteria, and the client agrees to pay for such services, Shared Insight will disburse to Contractor the agreed-upon client payment amount. If the client refuses to pay for a client deliverable that Contractor submits, Contractor will not receive any payment for such client engagement. Contractor agrees that the entire compensation to which Contractor will be entitle...